Robert Young Out of Hours Provision
This practice provides a year round, 24 hour emergency service to all our patients.
Using the Call Diversion service to mobile phones on the majority of occasions your call to either surgery will be directed immediately to the duty vet.
Out of hours pricing will vary depending on the nature and time of the call out. For example, early evening call out fee for the vet will be £39.53 plus the cost of treating the condition and any medication required. Night time call out fees start at £61.52 plus the cost of treating the condition and any medication required. Night time call out time: after 10pm Mon-Fri & after 5pm Sat & Sun. Evening: After surgery hours but before ‘Night’ hours.
If the duty vet is not available your call will be diverted to an answering service. This service will either :-
a) ask you to leave a message so that the duty vet can return your call or
b) reply with the message below
“Our small animal emergency service is being provided by Border Vets from their surgery in Galashiels. To make an appointment in Galashiels please telephone 01896 752156.”
Both practices have access to our Practice Management System so will be able to view case records.